Official Statement Regarding ORDRO (Shenzhen PA. Times Technology Co., Ltd.) Sole Official Website
To our valued customers, partners, and members of the public,
Recently, unauthorized websites impersonating our company have emerged in the market. These counterfeit sites misuse names, logos, or webpage designs similar to ours and disseminate false information, seriously misleading the public and damaging our corporate brand image as well as the legitimate rights and interests of our users.
To protect the interests of the public and our partners, we hereby solemnly declare that the sole official website of Shenzhen PA. Times Technology Co., Ltd. ("ORDRO") is: https://www.ordro.cn.
All other websites operating under the "ORDRO" name are not official platforms of our company. The information and activities on these sites are entirely unrelated to our company.
Please obtain company updates, product information, service consultations, and conduct partnership discussions exclusively through the aforementioned official website. Do not trust non-official channels to avoid potential personal information leakage or financial loss.
Our company will take legal measures, including but not limited to complaints, reporting, and litigation, against any unauthorized use of our brand identifiers or imitation of our official website. We are committed to pursuing the legal liabilities of the relevant entities to safeguard the rights and interests of both our company and the public.
If you encounter any suspected counterfeit websites or experience infringement, please verify and contact us through the following official channels:
Official Customer Service Tel: 0755-83790028, 4006-888-086
Official Customer Service Email: cy@ordro.cn, sale001@ordro.cn
Official Complaints & Reporting Hotline: 13246600633 (Tel), cy@ordro.cn (Email)
Shenzhen PA. Times Technology Co., Ltd
October 17, 2025
1. Within 7 days of the purchase of the machine, if there is a quality problem with the product, there is no reason to return the product (or replacement) with the after-sales test sheet, the freight shall be borne by us; Within 7 days of receipt, if you are not satisfied with the use of the machine and the gift without artificial damage (invoice must be complete), you can also apply for return and replacement processing, freight is paid by you.
2. We solemnly promise to refund your return within 24 hours after receiving it (except holidays).
3. All replacement machines can enjoy the rights and interests of quality problems within 30 days.
In order to provide you with better service, the official mall sale of goods from the date you sign for 30 days, quality problems can be contacted online customer service, with after-sales testing order for return and replacement, freight borne by us. Or by you pay the freight, send back to the customer service to send repair detection, after confirmation for you to replace the processing.
1. Within 12 months from the date of signing for the purchase of the machine, if there is any performance failure of the host and there is no artificial damage; From the date of signing for the machine within 3 months, if the parts failure, the official mall to provide free warranty service for customers, express costs for each half, suggested by the sender to pay in cash.
2. In case of artificial damage, the official mall will charge you material fee (free of labor fee) for repair, and the Courier fee will be borne by the customer.
After 12 months from the date of signing for the machine, the after-sales service center will charge the material fee (free of labor fee), and the Courier fee will be borne by the customer.
The after-sales service center of our company shall handle the faulty machine and return it to the customer within 7 working days after receiving the machine from the customer, except for special circumstances, such as missing parts.