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declaration
Official Statement Regarding ORDRO (Shenzhen PA. Times Technology Co., Ltd.) Sole Official Website
To our valued customers, partners, and members of the public,
Recently, unauthorized websites impersonating our company have emerged in the market. These counterfeit sites misuse names, logos, or webpage designs similar to ours and disseminate false information, seriously misleading the public and damaging our corporate brand image as well as the legitimate rights and interests of our users.
To protect the interests of the public and our partners, we hereby solemnly declare that the sole official website of Shenzhen PA. Times Technology Co., Ltd. ("ORDRO") is: https://www.ordro.cn.
All other websites operating under the "ORDRO" name are not official platforms of our company. The information and activities on these sites are entirely unrelated to our company.
Please obtain company updates, product information, service consultations, and conduct partnership discussions exclusively through the aforementioned official website. Do not trust non-official channels to avoid potential personal information leakage or financial loss.
Our company will take legal measures, including but not limited to complaints, reporting, and litigation, against any unauthorized use of our brand identifiers or imitation of our official website. We are committed to pursuing the legal liabilities of the relevant entities to safeguard the rights and interests of both our company and the public.
If you encounter any suspected counterfeit websites or experience infringement, please verify and contact us through the following official channels:
Official Customer Service Tel: 0755-83790028, 4006-888-086
Official Customer Service Email: cy@ordro.cn, sale001@ordro.cn
Official Complaints & Reporting Hotline: 13246600633 (Tel), cy@ordro.cn (Email)
Shenzhen PA. Times Technology Co., Ltd
October 17, 2025
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Focusing on the image consumer electronics business, Ouda product line covers digital cameras, smart wear, dashcam and other fields, products have been loved and supported by the majority of consumers.
Service & Support
Performance pledge
1. We provide you with a unified national hotline service for consultation and repair (4006888086, service hours from 9:00 a.m. to 17:30 p.m., Monday to Saturday; The hotline consultation service is not available during statutory holidays. Please leave a message in our official mall, so that we can help you as soon as possible.
2. If you are not satisfied within 7 days after receiving the goods, you can enjoy the return service without reason. We solemnly promise to refund within 24 hours after receiving your return (except holidays).
Service scope
1. According to the national "Three Guarantees" provisions, within the validity period of "Three Guarantees" and within the scope of responsibility of "Three Guarantees", consumers can enjoy free maintenance services with valid invoices or purchase vouchers.
2. The whole machine enjoys a one-year warranty period and accessories enjoy a 3-month warranty period (battery, charger and other accessories) from the day the customer receives the goods (or the invoice date shall prevail).
3. If the period of validity of the "Three Packages" is exceeded or not within the scope of responsibility of the "Three Packages", the charging service may be conducted according to the current charging standard of Ouda according to the actual situation.
4. The warranty period of repaired products shall be implemented in accordance with the national "three guarantees".
5. All repaired/replaced parts are covered by a 3-month warranty.
6. The electronic/digital products sold by Ouda are subject to the national "three Guarantees policy" (only for products purchased in mainland China).
It does not belong to the three-package service
1. The valid certificate stipulated in the Three Guarantees shall not be presented (except those that can prove that the product is within the validity period of the three Guarantees according to the provisions of the three Guarantees).
2. Failure to use, maintain and store the product according to the requirements of the instructions for use, resulting in damage.
3. Due to accidental damage, abuse, disassembly, repair or modification, maintenance by non-Oda-authorized repair center, sand, water and other artificial faults are not covered by the warranty.
4. Failure caused by natural disasters such as natural disasters, abnormal voltage and other external causes.
Pay attention
1. In order to protect your legitimate rights and interests, please carefully check that the model you purchased is consistent with your order.
2. It is recommended that you take good care of your products and make sure to follow the instructions in the user manual at all times. If your use meets the above requirements, the products you have can provide you with more long-term and better service.
3. When the product needs to be returned for warranty service, please pack it carefully. If necessary, please attach memory card, charger, battery, etc., for reference.
4. If the product has not been used for a long time, it is recommended to check in accordance with the instruction manual before use during important shooting.
5. The parts replaced in the consumer warranty shall not be returned to the user and shall belong to Oda.
6. If the warranty card of Oda products and other relevant instructions are in conflict with relevant national laws and regulations, the relevant national laws and regulations shall be complied with.