Service & Support
1. Do you ship overseas

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

2. How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

3. What shipping carriers do you use

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

4. Battery consumption time

Note: The above recording time refers to the recording time without focusing or doing any operation when the camera is recording. It is normal for users to deviate from the test time during use. The shooting time has a certain relationship with the environment and method of use, so it is for reference only.

5. Memory card usage time


1. The above corresponding values are only reference values. The actual length of recording and the number of photos can be determined by the color degree, light and scene of the environment or characters when taking photos and videos;

2. In the upper right corner of the camera/camera screen, you can see the exact number of photos taken and the recording duration;

3. Photo number algorithm: photo capacity/memory card capacity.

6. Can I return my product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

7. Can I get my product personalized

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.